How does the Ally@Home program work?
1) You become a Member.
2) You, a member or a member's spokesperson, may phone us as often as you need during our office hours for any need you have.
3) When you call us, will discuss your service need with you on the phone. We may then need up to 72 hours to get back to you with the information you need about our pre-screened service provider.
4) When we provide you with the service provider information, should you request that we help you schedule the service, we will gladly create a 3-way phone call between you, the service provider, and us.
5) Sometime soon after you have received your service from the service provider, we will phone you to ask if you were satisfied with the service.
- Though we thoroughly pre-screen all of the service providers on our referral list, we cannot guarantee the workmanship of the provider or your satisfaction with the provider.
- If you are dissatisfied with a service provider, we want to know.
- If you have a positive experience with a service provider, we want to know.
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