When I call you, are your AllySpecialists with whom I am speaking located here in the United States?
What are the days and hours when I can phone you?
If I leave a phone message for you outside of the hours when you accept phone calls, will you call me back?
If I email you with a request for you to phone me at a specific time, can you call me back at that specific time?
When I phone you with an information or referral need, why can't you provide me with the information right then on the phone, rather than needing to call me back up to 72 hours later with the information?
What if the service provider referral you gave me doesn't meet my needs?
What if my spokesperson lives outside the United States? Is that alright.
Why don't you provide an online Membership Application rather than requiring me to print out an application and mail it to you?
Why do you require payment of a full year's membership rather than allowing me to pay a month at a time.
Can't your membership fee be less?
QUESTION: When I call you, are your AllySpecialists with whom I am speaking located here in the United States?
ANSWER: Yes. Everyone with whom you speak with at Ally@Home is located here in the United States.
Back to Top
QUESTION: What are the days and hours when I can phone you?
ANSWER: Monday through Saturday, 12noon - 6pm (Eastern Time)
If you are phoning us from a United States time zone other than "Eastern", please determine when to call accordingly.
Back to Top
QUESTION: If I leave a phone message for you outside of the hours when you accept phone calls, will you call me back?
ANSWER: No. If you leave a voice message for us on our answering machine, we are not able to call you back. To speak with us, you must phone us during our normal business hours.
Back to Top
QUESTION: If I email you with a request for you to phone me at a specific time, can you call me back at that specific time?
ANSWER: We are not able to do a call-back at a specific time or range of time.
Back to Top
QUESTION: When I phone you with an information or referral need, why can't you provide me with the information right then on the phone, rather than needing to call me back up to 72 hours later with the information?
ANSWER: We want to make sure that we provide you with the best information possible. Thus, we need to take some time to review the information we have in our database to determine the best information we have for your need. We'll call you back with your information within 72 hours from the time you initially phone us.
Back to Top
QUESTION: What if the service provider referral you gave me doesn't meet my needs?
ANSWER: We call you back in about a week, and check to see if your experience with the service provider met your needs. If you tell us that the service provider did not satisfy your needs, we will offer you the name of another per-screened service provider. If you have a negative experience with one of our service providers, we need to know about that so that we can prevent that negative experience from happening again to you or another Ally@Home member.
Back to Top
QUESTION: What if my spokesperson lives outside the United States? Is that alright.
ANSWER: That is fine. We will gladly accept phone calls from anyone in the world. However, we cannot make a phone call to any number outside of the United States.
Back to Top
QUESTION: Why don't you provide an online Membership Application rather than requiring me to print out an application and mail it to you?
ANSWER: We are doing our best to create an online application process, and will have this available on our website as soon as possible.
Back to Top
QUESTION: Why do you require payment of a full year's membership rather than allowing me to pay a month at a time.
ANSWER: We have found that invoicing you every month increases our office costs substantially. That would force us to raise our membership fee; we don't want to do that.
But remember...at any time you may cancel your membership at which time we'll mail you a refund check for your unused months immediately.
Back to Top
QUESTION: Can't your membership fee be less?
ANSWER: We have made your membership fee as low as possible by keeping strict control of our business costs. We cannot lower our expenses any further without sacrificing the best personal service we need to provide you. It's so true...you get what you pay for.
Back to Top
|
 |
|
